Troubleshooting

Upload Failed: 413 Error

Problem: File too large for server

Solution:

1. Use FTP Upload tab instead
2. Or increase Nginx client_max_body_size
3. Or increase PHP upload_max_filesize

Connection Failed

Problem: Cannot connect to database

Solutions:

1. Verify credentials are correct
2. Check database exists
3. Ensure MySQL is running
4. Check if host allows external connections
5. Try localhost instead of 127.0.0.1 or vice versa

Import Errors: Serialized Data

Problem: WordPress queries failing

Solution:

1. Use "Continue on errors" mode (recommended)
2. Or "Ignore duplicates only" mode
3. This is normal for WordPress - failed queries are usually cache/transients

Timeout Errors

Problem: Script times out

Solutions:

1. Reduce "Max queries per step" (try 200 or 100)
2. Reduce "Max time per step" (try 20 seconds)
3. Check server timeout limits
4. For very large files, consider using command line import

Files Not Showing

Problem: Uploaded files don't appear

Solutions:

1. Check smartdump_uploads/ directory exists
2. Verify directory permissions (755 or 777)
3. Check PHP upload_tmp_dir is writable
4. Look at browser console (F12) for errors